Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must be in the same condition in which you received it: unused, unassembled, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, please contact us at info@keldvik.com. Returns must be sent to the following address:

Keldvik – Returns
c/o Matteo Lovato
Wiesenäckerstrasse 3a
9462 Montlingen
Switzerland

If your return request is approved, we will provide you with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We do not charge a restocking fee.

For any questions regarding returns, you can contact us at info@keldvik.com.

Damages and Issues

Please check your order when it arrives. If the item is defective, damaged, or if you have received the wrong item, contact us within 24 hours so that we can review the issue and make it right.

Exceptions / Non-Returnable Items

Some types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The quickest way to receive the item you want is to return the item you already have. Once your return has been accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@keldvik.com.