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Shipping policy

Important Information

  • Order cut-off time: 3:00 p.m. GMT
  • Processing time: 1–3 business days, Monday to Friday
  • Tracked delivery to the UK: typically 6–12 business days from dispatch
  • Shipping cost: Free of charge within the United Kingdom

Shipping & Fulfilment

Orders are managed by Keldvik, based in Montlingen (SG), Switzerland.

All orders are dispatched from our partner fulfilment centre in Ningbo, Zhejiang, China.

Delivery Times

  • Processing time: 1–3 business days, Monday to Friday
  • Tracked delivery to the UK: usually 6–12 business days from dispatch

Delivery times may vary depending on the route, carrier, and external factors. Tracking information will be provided once your order has been shipped.

Taxes & Duties

All prices shown are final, no additional charges at checkout.

We ship to the UK on a Delivered Duty Paid (DDP) basis. This means there are no additional import duties, taxes, or hidden fees to pay upon delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

You can track your order directly through our tracking page.

Shipping Costs

Delivery is free of charge throughout the United Kingdom.

We aim to provide a simple, transparent shopping experience with no hidden costs.

Delays in Delivery

We always aim to deliver orders within the estimated timeframe, but delays can occasionally occur due to circumstances beyond our control, such as weather conditions, customs clearance, carrier delays, or peak-season demand.

If your order is delayed, please allow an additional 3 business days before contacting customer service.

Cancellations

If you would like to cancel your order, please contact us as soon as possible at  info@keldvik.com.

Cancellation requests must be made before the order has been processed or dispatched.

Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at info@keldvik.com.

Please include your order number, a short description of the issue, and clear photos of the item.

We will review the issue promptly and arrange a replacement or refund where appropriate.

Failed Delivery or address issues

If a parcel is returned to us due to an incorrect address, failed delivery attempt, or unclaimed package, we will refund the product price minus the original outbound shipping cost and any return-to-sender fees charged by the carrier.

Re-shipping may be arranged upon request at the customer’s expense.

Information about the company

Free UK Shipping

Tracked delivery on every order

Secure Payments

Safe checkout with trusted providers

30-Day Returns

Easy returns within 30 days

Customer Support

Competent help whenever you need it