Billing Terms And Conditions
At Keldvik, we aim to make every purchase simple, secure, and transparent. This page explains how payments are accepted, processed, and handled when you order from our store.
Payment Options
You can pay for your order using the secure payment methods available at checkout. These may include:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Paypal
- Shop Pay
- Visa
For larger trade, business, or wholesale enquiries, please contact us directly to discuss possible payment arrangements.
When Payment Is Taken
Payment is required when you place your order. Your order will only be confirmed and prepared for fulfilment once the payment has been successfully authorised.
If the payment is unsuccessful, declined, or interrupted, the order may not be completed. You may need to try again or select another payment method.
Prices, Taxes & Currency
Product prices are shown in the currency available for your selected store or shipping destination. The total cost of your order, including applicable taxes, shipping fees, and discounts, will be displayed before you complete the purchase.
Prices, offers, and promotions may change at any time. Discount codes and promotional prices cannot be applied to orders that have already been placed.
Payment Security
All payments are processed through trusted third-party payment providers using secure encryption technology. Keldvik does not store your full card number or sensitive payment details.
Refunds & Payment Issues
Refunds are processed according to our Refund & Return Policy. Where possible, refunds are sent back to the same payment method used for the original purchase.
If you notice an incorrect charge, duplicate payment, or any other billing issue, please contact us at info@keldvik.com so we can review it and help resolve the matter.
Order Review & Fraud Protection
For security reasons, some orders may be subject to additional checks before they are accepted. Keldvik may delay, cancel, or refuse an order if a payment appears unauthorised, incomplete, high-risk, or suspicious.
In certain cases, we may contact you to confirm details before processing the order.
Contact
Email: info@keldvik.com
Phone: +44 7562 101532
Monday to Friday, 9:00 a.m. – 5:00 p.m. (UK time)